Last Updated: 2025
At KiefCorp, we take pride in offering high-quality Shopify themes designed to enhance your e-commerce experience. Since our products are digital and instantly downloadable, we generally do not offer refunds. However, we understand that issues may arise, and we will do our best to assist you.
1. Eligibility for Refunds
Refunds will only be considered under the following circumstances:
- Duplicate Purchase: If you accidentally purchase the same theme twice, we will refund the duplicate transaction.
- Non-Delivery: If you did not receive the download link within 24 hours and our support team is unable to resolve the issue.
- Major Technical Issues: If the theme has critical, unresolvable technical defects that prevent proper functionality, and our support team is unable to fix them.
2. Non-Refundable Cases
We do not provide refunds in the following cases:
- Change of Mind: If you decide you no longer want the theme after purchase.
- Incorrect Purchase: If you accidentally purchase the wrong theme.
- Lack of Technical Knowledge: If you are unfamiliar with Shopify or theme customization.
- Third-Party Conflicts: If the theme does not work due to third-party apps, custom code modifications, or external hosting issues.
3. Requesting a Refund
If you believe you are eligible for a refund, please contact us within 7 days of your purchase at support@kiefcorp.io with:
- Your order number
- The reason for your refund request
- Screenshots or details of the issue (if applicable)
Our team will review your request and respond within 3-5 business days.
4. Support & Troubleshooting
Before requesting a refund, we encourage you to contact our support team, as most issues can be resolved quickly. Our team is happy to assist with installation, bug fixes, and troubleshooting to ensure your theme works as expected.
5. Contact Us
If you have any questions about our Refund Policy, please reach out to us:
📧 Email: support@kiefcorp.io
